Actual Harm or Hilarious Farce? The Experian and Verizon Lawsuit Unpacked
Written by: Sam Orlando
NORFOLK, VIRGINIA— Ah, the joys of adulthood: taxes, jury duty, and the ever-dreaded credit report. And if you happen to find an error in that credit report? Godspeed navigating the labyrinth of the credit reporting system. At the heart of this Kafkaesque maze, we find Experian and Verizon, who are now facing a lawsuit for their, let's say, creative interpretation of the Federal Credit Reporting Act (FCRA).
Sherlock Holmes, They Are Not
According to a lawsuit filed by one Mr. Kontodiakos, Experian has seemingly outsourced its investigative duties to overseas workers. Sherlock Holmes they are not—these diligent detectives apparently decide your financial fate in under five minutes. Imagine, an entire life's creditworthiness summed up while you microwave a Hot Pocket. Experian, it seems, is trying to achieve peak efficiency. Too bad the law demands a tad more thoroughness.
As for Verizon, they're not just your run-of-the-mill cellular service anymore. They're now offering a bonus package of inadequately investigating disputes sent their way from Experian according to the suit. Call it a two-for-one deal on negligence.
I Now Pronounce You Stressed and Broke
Ah, the American Dream: Work hard, and you'll be rewarded with stress, a damaged credit report, and even more stress. At least that's what Mr. Kontodiakos claims to have gotten after his odyssey through Experian and Verizon's not-so-caring arms. He argues that he's suffered "actual harm" in the form of—you guessed it—financial instability and a generous helping of emotional duress.
Willful Ignorance or Just Business As Usual?
The pièce de résistance of this legal drama? The lawsuit suggests that this wasn't just a series of unfortunate events but rather "willful" conduct. That means our corporate protagonists knew (or should have known) that they were playing fast and loose with the rules. Given their colorful history of FCRA compliance (or lack thereof), this isn't the first time they're accused of fumbling the credit reporting football.
The Regulatory Comedy Club
To get an idea of how seriously Experian takes compliance, consider that they've received over half a million consumer complaints via the Consumer Financial Protection Bureau since 2011. Now that's commitment—commitment to being consistently inconsistent, that is.
If Mr. Kontodiakos wins, this case could be a watershed moment that brings Experian and Verizon back down to Earth. After all, if they're found guilty of willful non-compliance with the FCRA, the penalties could be more than just a slap on the wrist—it could be a sledgehammer to their business practices.
Stay tuned to Breaking Through News. This story will be updated with responses or answers from the Defendants.